FAQ – Delivery, Returns & Payments
What is your return policy?
We offer eligible customers a 30-day return period from the date their order is delivered.
For standard change-of-mind returns, items should be returned in suitable condition and return shipping is normally paid by the customer.
UK statutory consumer rights apply independently of our voluntary 30-day return policy.
Please read our Returns & Refunds Policy for full details.
How do I return an item?
Contact us at contact@riveliaparis.fr.
Please include your order number and the item you wish to return.
We will provide the correct return instructions and return address.
Do not send a return to the address shown on the original parcel unless instructed to do so.
For standard change-of-mind returns, return postage is the responsibility of the customer.
How much does delivery cost?
Any applicable delivery charge is clearly displayed at checkout before payment.
The amount shown at checkout is the amount that applies to your order.
Where do you deliver?
We deliver to eligible United Kingdom addresses where a delivery service is available at checkout.
Where are orders shipped from?
Our products are sourced and manufactured in China.
Orders are generally dispatched directly from China through our logistics partner.
How long does delivery take?
Orders normally require approximately 1-3 business days for processing, plus approximately 5-7 business days for transit.
The estimated total delivery time is normally 6-10 business days from order confirmation.
Delivery times are estimates and international transport or customs procedures may occasionally cause delays.
How can I track my order?
Once your order has been dispatched and tracking is available, you will receive tracking details by email.
Tracking information may take some time to update after dispatch.
Which payment methods do you accept?
The payment methods currently available for your order are displayed at checkout.
These may include major bank cards, digital wallets and other payment services depending on availability.
Is payment secure?
Payments are processed through secure payment providers.
Payment information is encrypted during transmission and Rivelia Paris does not store complete bank card numbers on its own servers.
What if my item arrives damaged or faulty?
Contact us as soon as reasonably possible at contact@riveliaparis.fr.
Include your order number and photographs where useful.
Your statutory rights regarding faulty, damaged, incorrect or misdescribed goods are not limited to seven days and are not removed by our commercial return policy.
Can I cancel or change my order?
Contact us as quickly as possible if you need to change an order.
We will try to assist before processing or dispatch has been completed, but changes cannot be guaranteed once an order is being prepared.
UK consumers may also have statutory cancellation rights for eligible online purchases after delivery.
Are exchanges available?
Where stock and operational arrangements allow, we may offer an exchange.
Please contact customer service before returning an item.
How do I choose the right size?
Please review the size guide provided on the relevant product page.
Some products may follow a more fitted sizing standard and may include a recommendation to choose a larger size.
Always follow the sizing guidance displayed for the specific product.
How can I contact you?
Email: contact@riveliaparis.fr
Telephone: +33 6 44 82 88 39
Business: DINECONNECT, trading as Rivelia Paris, 2 Allée des Orangers, 92150 Suresnes, France.