Shipping policy
Shipping Policy
Delivery area
We deliver to eligible addresses in the United Kingdom where delivery is available at checkout.
If a delivery service is unavailable for a particular address, checkout will not offer that delivery option.
Where orders are dispatched from
Rivelia Paris products are sourced and manufactured in China through selected suppliers and manufacturing partners.
Orders are generally prepared and dispatched directly from China through our logistics partner.
Our logistics partner handles order preparation, packaging and international transport.
Processing time
Orders normally require:
1–3 business days for processing
Processing includes order preparation, verification and handover to our logistics partner.
Transit time
After dispatch, estimated transport time is normally:
5–7 business days
Total estimated delivery time
The normal estimated total delivery time is:
6–10 business days from order confirmation
Business days do not include weekends or applicable public holidays.
These delivery times are estimates rather than guaranteed delivery dates.
Possible delays
Delivery may occasionally take longer due to circumstances including:
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international transport disruption;
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customs procedures;
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carrier delays;
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peak sales periods;
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public holidays;
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severe weather;
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or other circumstances outside our reasonable control.
Where we become aware of a significant delay affecting an order, we will make reasonable efforts to keep the customer informed.
Tracking
Once the order has been dispatched and tracking becomes available, tracking details are sent by email.
Tracking events may not appear immediately after dispatch.
Shipping charges
Any shipping charge applicable to an order is clearly displayed at checkout before payment is completed.
We do not add undisclosed shipping fees after an order has been placed.
Customs, VAT and import charges
Orders are dispatched internationally.
Applicable UK taxes and import rules depend on the value and nature of the consignment.
Where tax is required to be collected at checkout, it will be handled through the applicable checkout arrangements.
For consignments subject to import charges that have not been collected at checkout, the recipient may be asked by the carrier or customs authority to pay applicable charges before delivery.
Delivery address
Customers are responsible for checking their delivery address before confirming an order.
If you notice an error, contact us as soon as possible at:
We cannot guarantee that an address can be changed once processing or dispatch has begun.
Parcel marked delivered but not received
If tracking shows that a parcel has been delivered but you cannot locate it, please check:
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the delivery location;
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any safe place;
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neighbours or household members;
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and any delivery information provided by the carrier.
If the parcel still cannot be found, contact us with your order number so that we can review the situation and, where appropriate, contact the logistics partner or carrier.
Damaged parcels
If a parcel or product arrives damaged, please contact us as soon as reasonably possible and provide:
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your order number;
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a description of the issue;
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and photographs where appropriate.
Returns
Returns are governed by our Returns & Refunds Policy.