Refund policy
Returns & Refunds Policy
30-day return policy
In addition to your statutory rights, Rivelia Paris offers a 30-day return period from the date your order is delivered for eligible products.
To qualify for a change-of-mind return under our commercial return policy, the item should be:
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unworn other than reasonable fitting;
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unwashed;
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unused;
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in resalable condition;
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and returned with its original tags where supplied.
Trying on an item in a reasonable manner does not automatically make it ineligible for return.
UK statutory cancellation right
For eligible online purchases, UK consumers generally have the right to notify us within 14 days after receiving the goods that they wish to cancel the purchase without giving a reason.
After notifying us, the customer normally has a further 14 days to return the goods.
These statutory rights apply independently of our voluntary 30-day return policy.
How to request a return
Before sending a parcel, contact:
Please provide:
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your name;
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order number;
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product concerned;
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and, where relevant, the reason for the return.
We will provide the appropriate return instructions and return address.
Please do not return an item to the address shown on the original parcel unless we specifically instruct you to do so.
Return shipping costs
For a standard change-of-mind return, return postage is the responsibility of the customer unless we have expressly agreed otherwise.
We recommend using a tracked shipping service.
The customer remains responsible for the returned parcel until it reaches the designated return location.
Where goods are faulty, damaged, incorrect or otherwise covered by statutory consumer rights, return costs will be handled in accordance with applicable law.
No restocking fee
We do not charge a restocking fee for eligible consumer returns.
Refunds
Once a returned item has been received and inspected, we will confirm whether the return has been accepted.
Approved refunds are issued to the original payment method.
Where the statutory cancellation right applies, refunds will be processed within the period required by applicable law after we receive the returned goods or appropriate evidence that they have been sent back.
Your bank or payment provider may require additional time to display the refund after it has been issued by us.
Original delivery charges
Where UK statutory cancellation rights require us to refund the original standard delivery charge, we will do so.
If a customer selected a more expensive delivery option, we are not required to refund the amount exceeding the cost of our standard delivery service where applicable.
For voluntary returns made outside the statutory cancellation period but within our commercial 30-day period, original delivery charges are not refundable unless otherwise required by law.
Exchanges
Where operationally available, we may offer an exchange.
Availability depends on stock and the relevant product variant.
An exchange option does not affect your statutory rights.
Incorrect item
If you receive a different item from the one ordered, contact us as soon as reasonably possible.
We will review the order and arrange an appropriate solution.
Faulty or damaged products
If an item is faulty, damaged or not as described, please contact us at:
Include your order number and photographs where helpful.
Do not rely on the 30-day commercial return period as the only remedy for a faulty item. Your statutory consumer rights may continue beyond this period.
Refund refusals
A voluntary change-of-mind return may be refused or reduced where an item has been used or handled beyond what would reasonably be necessary to inspect or try it on, or where it has been damaged after delivery.
This does not remove any statutory rights relating to faulty or misdescribed goods.
Contact
DINECONNECT
Trading as Rivelia Paris
2 Allée des Orangers
92150 Suresnes
France
Email: contact@riveliaparis.fr